Sebastian Salzer

Sebastian Salzer

Partner for Telecommunications & Insurances
»The secret of change is to focus all of your energy not on the fighting the old, but on building the new.«
Personal profile
Sebastian Salzer
T +49 2 11 13 06 69-0

Sebastian Salzer helps companies to transform themselves in a customer-centric, pragmatic and, above all, implementation-oriented way. His guiding question "Are you already focusing on the customer or are you still dealing with yourself?" always puts the customer first in order to create excellence for the customer experience/interface. As a result, he always aims at long-term competitiveness, regardless of whether this involves the E2E-optimization of business processes (Customer & Company Journey Redesign) or the development of new, modular product strategies. Thanks to his many years of consulting experience, both with major telco-players and with large insurance companies, he always delivers extensive expertise and potential synergies within his projects. With his honest, open and direct character, he sometimes "rubs salt into the wounds" in his projects always with the goal of realizing the maximum and best project results for his customers.

Prior to SMP, he graduated in "International Business" from Maastricht University and the Chinese University of Hong Kong. Besides his studies, he already developed various business plans for different startups and gained several years of operational service experience in customer service at a renowned automotive manufacturer.

The enthusiastic winter sportsman is happily married and has two young sons who keep him busy. Now living in Düsseldorf, he nevertheless visits his original home near the Alps, Lake Constance, several times a year.

Personal queries

What dream would you still like to fulfill?
To complete the perfect family, a little daughter is still missing. Even though my two young sons already have me quite well under control.

Where do you gather your energy?
Good food in great company with family and friends, while doing (winter) sports and of course at home with my family.

What mistakes can you tolerate?
Fail fast, fail often - but don't fail doing the same mistake twice.

What was your greatest success at SMP?
Going from Associate to Partner at SMP was certainly the biggest success in total. But of course, there were many great successes to be celebrated with my clients on this beautiful journey.

What personal item would you not want to be without?
Since I have a watchmaker in my family, most of the time I wear a mechanical timepiece.

Your motto in life?
Don't dream your life, live your dream

Sebastian Salzer
T +49 2 11 13 06 69-0