Leading above all
means to inspire
- Business segment development (energy services)
- Energy sales to private and commercial customers
- Key account management for selected clients
- Customer loyalty and churn strategies
- Digital strategies for energy suppliers
- Customer Relationship Management
- Activation of Legacy Customers
- Growth-oriented Remuneration Systems
- Establishment of New Sales Channels and Multi-channel Management
- Sales Support and Activation
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Operational Excellence
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Digitalisation of Customer, Sales and Service Processes
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Transformation of Sales and Service Organisations
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Transformation of the HR Function
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Agile Work/Agile Methods
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Omni-channel Strategies
- Online Strategies and Omni-channel Management
- Optimisation of Sales and Marketing Structures/Processes
- Acquisition of New Customers and Maximisation of Customer Portfolios
- Customer Management and Service
- Platform and Ecosystem Strategies
- E2E-operationalisation of Digital Strategies
- Digitization of Customer and Service Processes
- Optimization of Digital Customer Interfaces
- Smart and Digital Operations
- Identity and Access Management
- Alignment of Business Excellence and IT
- Customer and Company Journey (Re-)Design in Sales and Service
- (Modular) product strategies and realignment of product portfolios
- Major program management (transformation, reorganization, regulatory, etc.)
- Partner management and operationalization of cooperation strategies
- Transformation and development of business/IT architectures
- (Agile) Transformation
- E2E Journey Management
- Digitalisation and Digital Business Models
- Customer Service Excellence
- New Business
- Process Design/Management
- Digital Transformation Strategies
- Innovation Strategies and Digital/Date-based Business Models
- Customer Experience Management and Customer-centric Processes
- Digital Excellence in Marketing, Sales and Customer Service
- Cooperation Strategies and Partner Management
- Digital Organisation & Change Management