Leading above all
means to inspire
- Business segment development (energy services)
- Energy sales to private and commercial customers
- Key account management for selected clients
- Customer loyalty and churn strategies
- Digital strategies for energy suppliers
-
Operational Excellence
-
Digitalisation of Customer, Sales and Service Processes
-
Transformation of Sales and Service Organisations
-
Transformation of the HR Function
-
Agile Work/Agile Methods
-
Omni-channel Strategies
- Online Strategies and Omni-channel Management
- Optimisation of Sales and Marketing Structures/Processes
- Acquisition of New Customers and Maximisation of Customer Portfolios
- Customer Management and Service
- Platform and Ecosystem Strategies
- E2E-operationalisation of Digital Strategies
- Digitization of Customer and Service Processes
- Optimization of Digital Customer Interfaces
- Smart and Digital Operations
- Identity and Access Management
- Alignment of Business Excellence and IT
- Customer and Company Journey (Re-)Design in Sales and Service
- (Modular) product strategies and realignment of product portfolios
- Major program management (transformation, reorganization, regulatory, etc.)
- Partner management and operationalization of cooperation strategies
- Transformation and development of business/IT architectures
- Unternehmens- und Vertriebsstrategie
- Energie- und Versicherungswirtschaft
- Agile Transformation & Wirkungszentrierung
- Organisation & IT
- Strategie- und Businessplanentwicklung
- Modellierung und Aufbau innovativer Geschäftsmodelle
- Konzeption von Ökosystemlogiken
- Strategieimplementierung und Umsetzungsbegleitung
- Digitalisierung und Automatisierung in Vertrieb und Marketing
- Realisierung von Effizienzpotenzialen
- Rebalancing von Organisationsstrukturen und Zusammenarbeitsprozessen
- (Agile) Transformation
- E2E Journey Management
- Digitalisation and Digital Business Models
- Customer Service Excellence
- New Business
- Process Design/Management
- Digital Transformation Strategies
- Innovation Strategies and Digital/Date-based Business Models
- Customer Experience Management and Customer-centric Processes
- Digital Excellence in Marketing, Sales and Customer Service
- Cooperation Strategies and Partner Management
- Digital Organisation & Change Management