Background & objectives
  • Need for improvement regarding digital networking, regulatory efforts, qualification and remuneration
  • New providers and cost pressure face declining commission income
  • Objective: The sustainable reorientation of agency retail
Tasks & Results
  • Conception of efficient and customer-oriented agency and organization models
  • Deduction of area-efficient location strategy and design of representative interior and exterior appearance
  • Implementation omni-channel lead and prospect management
  • Digital empowerment and equipment of agencies and networking with web and service center
  • Alignment of sales system incl. 360° customer view and conception of customer-oriented consulting process
  • Update of the compensation model

Agency of the future

Agentur der Zukunft